Shipping policy

Standard shipping times

United States: 5 to 7 business days (depending on the state)

Please keep in mind that orders to Hawaii and Alaska take longer to arrive and cannot be expedited. Please allow up to 30 business days for delivery.

If an order includes items stocked in our international warehouse, the entire order will be shipped internationally, meaning delivery will take 7 to 14 business days.

International shipping: 7 to 15 business days

Expedited shipping times

United States: 5 to 12 business days (depending on the state)

Processing times

Orders may take 1 to 3 business days to process after being placed. Weekends and public holidays are not considered business days.

Due to a high volume of orders, processing times may occasionally be longer than expected. During peak season, we kindly ask that you allow us up to 5 business days to fulfill your order.

Where can I find my tracking number?

When your order is shipped, you will receive a shipping confirmation email with a tracking number. If you have trouble finding your tracking number, you may email our customer service team at any time at contact@trymimoya.com.

Christmas delivery notice

Due to high holiday demand, we cannot guarantee delivery before Christmas for any order placed after December 1st. Please order early to avoid delays.

Unexpected delays

In some instances, deliveries may take longer than the standard shipping times stated above. External factors beyond our control, such as international customs processing, carrier issues, or public holidays, may cause shipping delays. We thank you for your patience and understanding.

Incorrect address

Customers are responsible for providing an accurate and complete shipping address at the time of purchase. Mimoya is not responsible for orders that are lost, delayed, or returned due to an incorrect or incomplete address. Please refer to our Refund Policy for the fees that apply to packages returned to us for this reason.

Lost or stolen packages

Once the carrier's tracking shows that a package has been delivered, the risk of loss passes to the customer. Mimoya is not responsible for packages that are lost or stolen after delivery. If shipping protection was purchased with your order, it covers packages lost or damaged during transit only.

Acknowledgment of policy

By placing an order with Mimoya on trymimoya.com, you acknowledge and agree to the terms outlined in this Shipping Policy.

If you have any further questions, feel free to contact us at contact@trymimoya.com at any time!